Location: All Locations
Type of Employment: Full Time
Purpose
Oversee service operations within the dealership to ensure exceptional customer satisfaction for both internal and external clients. Drive profitable service labor sales while maintaining disciplined expense control. Attract, retain, and effectively engage department personnel to foster a positive work environment.
Responsibilities
- Job Scheduling: Schedule and assign tasks to employees in the Service Department based on their skills and expertise.
- Training Development: Assist in the training and development of service personnel, including conducting performance reviews for staff.
- Process Management: Communicate, enforce, and monitor effective Service Department processes to ensure customer satisfaction.
- Sales Monitoring: Track service sales monthly to ensure achievement of sales goals
- Marketing Participation: Contribute to the development and execution of the Corporate Service Marketing Plan.
- Event Coordination: Assist with customer clinics, field days, and related promotional events.
- Work Order Review: Ensure completeness and accuracy of work orders before customer billing.
- Equipment Oversight: Maintain all departmental tools, equipment, and vehicles in good working order.
- Staff Management: Manage recruiting, staffing, and employee development activities for team members.
Experience, Education, Skills, and Knowledge
- Relevant Experience: 3+ years in Service Department operations.
- Computer Proficiency: Familiarity with standard desktop applications like Microsoft Office and internet functions.
- Effective Communication: Strong written and verbal communication skills for interacting with individuals and groups.
- Product Knowledge: Familiarity with John Deere and competitive products.
- Data Analysis: Ability to analyze and interpret internal reports.
- Flexible Availability: Willingness to work extended hours and weekends as needed.
- Customer Service Skills: Excellent customer service abilities.
- Educational Background: High School Diploma or equivalent experience required.
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